MS Dynamics CRM Solution Expert

Your Mission

Join us in shaping the future of secure and innovative technologies across space and cybersecurity.

We are looking for a MS Dynamics CRM Solution Expert to work at ESA’s premises in either Noordwijk, Netherlands OR Frascati, Italy. You will be an expert in Microsoft Dynamics CRM and Power Platform, supporting end‑to‑end solution design, configuration, and implementation across the project lifecycle.

Tasks and Activities

You’ll have the opportunity to:

• Translate client requirements into clear technical specifications through close collaboration with consultants and business analysts.
• Design and customise Dynamics modules to meet business needs.
• Develop client‑side scripts, plugins, and integrations to extend Dynamics functionality with a strong focus on UI/UX.
• Identify opportunities to streamline processes, improve performance, and drive innovation within Dynamics development.
• Design and implement data integrations between Dynamics and external systems using industry‑standard tools.
• Use Dynamics 365 analytics and Power BI to deliver actionable customer insights.
• Perform unit and integration testing to ensure component quality and performance.
• Gather requirements and providing business analysis through close collaboration with stakeholders and users.
• Contribute to Dynamics CRM and Power Platform standards and governance.

What We’re Looking For

Ideally, you will have:

• Master’s degree or equivalent in a relevant field.
• At least 5 years of experience in relevant field.
• Experience in full lifecycle of at least 3 modules in the Microsoft Dynamics 365 Ecosystem.
• Expertise in Dynamics 365 Customer Insights
• Data Ingestion & Unification: Experience connecting data silos (via APIs, Azure Data Lake, or Power Platform) and setting up Map, Match, and Merge rules to build 360-degree customer profiles.
• Audience Segmentation & Enrichment: Ability to build complex segments using behavioural data, transaction history, and first/third-party data enrichment tools.
• Journey Orchestration: Proficiency in building real-time, event-based customer journeys triggered by real-time customer actions.
• Marketing Automation Mastery: Experience designing omnichannel communication strategies covering email, SMS, and push notifications.
• Predictive Analytics & AI: Understanding of how to leverage built-in AI models (e.g., customer churn prediction, customer lifetime value) and Microsoft Copilot for content creation.
• Consent & Compliance Management: Knowledge of setting up compliance profiles, managing unsubscribe lists, and ensuring GDPR/CCPA alignment across communications.
• Desire to work both autonomously and as part of a team, in an international multicultural environment.
• Solution oriented mindset, with a customer focused communication skill.
• Fluent in English, both written and spoken.

Why Make the Move?

• Make an impact where it matters. Contribute to high profile projects supporting organisations such as ESA, EUMETSAT, the European Commission, NATO and national defence programmes.
• Work alongside some of Europe’s brightest minds. Join an international team of experts who thrive on collaboration, innovation and solving complex challenges that deliver real-world results.
• Grow beyond a single project. Join a growing international organisation and broaden your experience across a variety of projects and technical disciplines.
• Invest in your future. Benefit from ongoing training, mentoring and professional development opportunities designed to support both your personal and professional growth.
• Join a company that puts people first. Guided by our values of Integrity, Inspiration, Care and Collaboration, we offer a supportive culture, flexible working arrangements.

Equal Opportunities

This position is open to protected categories under Italian Law 68/99 (Rules for the Right to Work of Disabled People).

Questa posizione è aperta alle categorie protette ai sensi della Legge 68/99.

We are proud to be an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all candidates, irrespective of gender, sexual orientation, ethnicity, religious beliefs, age, disability or other characteristics.

As part of our commitment to providing an inclusive and barrier-free recruitment process, we will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.