Application Life-Cycle Coordinator

Your Mission

Join us in shaping the future of secure and innovative technologies across space and cybersecurity.

We are looking for an Application Life-Cycle Coordinator to work in Frascati, Italy or Noordwijk, Netherlands.

You will provide key support, ensuring effective collaboration with primary stakeholders across ESA establishments.

Tasks and Activities

You’ll have the opportunity to:

• Handle application-related exceptions and escalations.
• Grant the usability of the applications to end-users.
• Guarantee the adherence of the applications with business processes.
• Rely on the application services supplied by the providers including functional support, corrective maintenance, minor evolution and in some cases major evolution.
• Oversee ticket management processes.
• Act as the agency’s operational authority for applications, covering both functional and business aspects.
• Serve as the point of contact for suppliers regarding queries and issues requiring Application Coordinator follow-up.
• Review deliverables and documentation.
• Coordinate the end-to-end preparation, execution, and follow-up of organisational processes contributing to the delivery of the agency’s activities.
• Provide guidance on processes, procedures, and tools to ensure consistent understanding and application across organisational units.
• Lead and manage the end-to-end process of implementation of new business process/requirements.
• Serve as a key operational interface with internal and external stakeholders, including Member State delegations, institutional partners, industry, and other ESA directorates.
• Provide demand management towards ESA Customer Representatives, Process Leaders, SPOCs and end-users.
• Facilitate stakeholder alignment by ensuring clear, structured, and timely exchanges of information, data, and documentation.
• Coordinate with the service provider on impact assessment, negotiation, development, testing, and deployment of new or evolving business requirements.
• Monitor the adoption of newly implemented solutions within applications through regular reviews.
• Support projects based on their complexity and criticality.
• Contribute to Year-End Closure to indude, reorganisation and rebooking.
• Provide support for ad hoc activities related to IT infrastructure maintenance and requests from CISOS providers.
• Review service provider proposals to ensure alignment with and maximise the Agency’s interests.
• Manage and supervise application-related exceptions and escalations raised by users, including participation in ESA departmental and divisional meetings.

What We’re Looking For

Ideally, you will have:

• A Master’s degree in a relevant discipline.
• Experience with SAP procurement modules, including SRM, ECC, and S/4.
• Proven experience in IT consultancy.
• Experience working in international environments.
• Solid understanding of service models aligned with ITIL 4 and ITSM tools.
• Experience with AIOps scenarios
• Knowledge of ESA-STAR.
• Expertise with end-to-end observability tools.
• Experience with Microsoft 365.
• Fluent in English, both written and spoken in addition to another EU language.

Why Make the Move?

• Make an impact where it matters. Contribute to high profile projects supporting organisations such as ESA, EUMETSAT, the European Commission, NATO and national defence programmes.
• Work alongside some of Europe’s brightest minds. Join an international team of experts who thrive on collaboration, innovation and solving complex challenges that deliver real-world results.
• Grow beyond a single project. Join a growing international organisation and broaden your experience across a variety of projects and technical disciplines.
• Invest in your future. Benefit from ongoing training, mentoring and professional development opportunities designed to support both your personal and professional growth.
• Join a company that puts people first. Guided by our values of Integrity, Inspiration, Care and Collaboration, we offer a supportive culture, flexible working arrangements.

Equal Opportunities

This position is open to protected categories under Italian Law 68/99 (Rules for the Right to Work of Disabled People).

Questa posizione è aperta alle categorie protette ai sensi della Legge 68/99.

We are proud to be an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all candidates, irrespective of gender, sexual orientation, ethnicity, religious beliefs, age, disability or other characteristics.

As part of our commitment to providing an inclusive and barrier-free recruitment process, we will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.